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| Frequently Asked Questions |
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- Q : Are your sunglasses authentic ?
- Q: Who are you ?
- Q: Why buy from you ?
- Q: Are the products that you sell delivered with the original case ?
- Q: I am looking for a model that is not on your site. How can I find it?
- Q: I am looking for a model that is not on your site. How can I find it?
- Q: In which language is it possible to communicate with you?
- Q: Where is located your company?
- Q: How long does it take for the shipping of my order?
- Q: How much are the shipping costs?
- Q: Are there Customs Taxes?
- Q: How are my personal data treated?
- Q: What happens in case of damage or loss after the shipping?
- Q: What is your return policy ?
- Q:When and where can I see the tracking number?
- Q: I need my order shipped to a totally different person, in another city or country is it possible ?
- Q: Are my details protected by privacy ?
- Q: What is UV protection ?
- Q: What are POLARIZED lenses ?
- Q: Which is the best shape for my face ?
- Q:Do you sell wholesale?
- Q:Do you sell spare parts or replaceable lenses ?
- Q: How can I pay ?
- Q : Are your sunglasses authentic ?
A : All the sunglasses for sale at Sunglassesfashion.com are 100% authentic.
Sunglassesfashion.com offers name brand sunglasses at affordable prices and all sunglasses purchased from us come with their original case (hard or soft, depending on the frame) and all the authenticity papers from the manufacturer or the official distributor.
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- Q: Who are you ?
A: SUNGLASSESFASHION is the on line website of ATELIER-OTTICO Italy Sellers since 1971. OUR NUMBERS : 3 stores and 14 workers specialized mean more control for each item that we send and best service. Thousands fidelized customers around the world during the years can't be wrong.
we are ISO certified by TUV and members of GREENVISION the biggest group of high quality opticians stores in Italy over 550 shops.
You can always contact us: "except sunday"
INFO@ATELIER-OTTICO.IT +390522857794 (ANDREA or FEDERICA) or (SARA per ordini dall'Italia)
ELISA.CATELLANI@ATELIER-OTTICO.IT +390522857794 (ALLESSIO) or +390522766757 (ELISA)
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- Q: Why buy from you ?
A: Cause we grant good price and service and we buy all sunglasses from the best factories
(LUXOTTICA, SAFILO, MARCOLIN, VIDI VICI, ALLISON, DERIGO, FORMELLI, OAKLEY, VISIBILIA and more)
most part of websites are not real stores so they can't grant that the sunglasses they sell are authentics, cause they buy them from others.
WE GRANT 100% THAT EACH SUNGLASS WE SELL IS AUTHENTIC and bought directly from factory so our customers purchase is safe.
We are utorized sellers of all brands that you'll find inside our on line catalogs.
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- Q: Are the products that you sell delivered with the original case ?
A: All articles are covered by the original guarantee of the producers and are supplied with the original case and certificate of authenticity.
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- Q: I am looking for a model that is not on your site. How can I find it?
A: Tell us! Usually the website is updated with the last collections but it might occasionally happen that the model you are looking for is not present on the site because it has just come out and the site has not been updated yet or because it is a model from a former collection. Contact us and tell us about the model you're looking for.
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- Q: I am looking for a model that is not on your site. How can I find it?
A: Tell us! Usually the website is updated with the last collections but it might occasionally happen that the model you are looking for is not present on the site because it has just come out and the site has not been updated yet or because it is a model from a former collection. Contact us and tell us about the model you're looking for.
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- Q: In which language is it possible to communicate with you?
A: Our operators can communicate in
ENGLISH, FRENCH, ITALIAN : by e-mail and voice
+39 0522 857794 (Andrea) or (Federica) info@atelier-ottico.it skype: atelier-ottico
+39 0522 985203 (Alessio) elisa.catellani@atelier-ottico.it skype: catte77
+39 0522 766757 (Elisa) elisa.catellani@atelier-ottico.it
GERMAN, SPANISH : only by e-mail: info@atelier-ottico.it or elisa.catellani@atelier-ottico.it
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- Q: Where is located your company?
A: Our stores are in north Italy located in "Scandiano" RE between Parma and Modena
If you have any inquiries feel free to contacts our Customer Service at the e-mail address info@atelier-ottico.it Our operators will be happy to assist you.
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- Q: How long does it take for the shipping of my order?
A: The order will be processed in the moment of the payment with credit card or after the communication of successful money transfer. In any case, after the confirmation of order, if the money transfer is not effected within 10 days from the order it will be canceled.
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- Q: How much are the shipping costs?
A: The amount of the shipping cost will be communicated during the order request it depends about the customer's nation.
Anyway you can check shipping costs clicking "SHIPPING" inside our home page.
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- Q: Are there Customs Taxes?
A: For shipping in the European Union there are no Custom Taxes. For shipping outside the EU the Customs of the country in which the package will be sent will define the amount and the payment of the Custom Taxes.
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- Q: How are my personal data treated?
A: We will use the data you will give us in order to process the order and give you additional information about eventual promotions. In any case your data is protected by the privacy law in force in Italy. Sunglassesfashion.com will not use your data for any other goal and will not give it to a third party.
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- Q: What happens in case of damage or loss after the shipping?
A: The package is insured against damage or loss. Contact us and we will manage your protest to satisfy you and refund you 100%
DON'T RETIRE THE PACK IF IT IS DAMAGED OUTSIDE (give it back to the courrier immediatly and write in his document that you have not retired cause the pack was damaged outside) or we can't grant you .
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- Q: What is your return policy ?
A: All products must be returned to us AT YOUR EXPENSE within 15 business days from the date of delivery.
The original shipping costs charge (US$20.00/Order) processed to our shipping agents are non-refundable. Refunds may only be issued in the same form as payment.
UNACCEPTABLE REASONS for a refund may encompass, but is not limited to, the following:
- Color(s) of the merchandise are darker/lighter than displayed
- Merchandise had minor color differences from the picture
- Merchandise does not fit (i.e. due in part of error by the customer)
To save you money and time please ensure you have tried on the frame or sunglasses and they are exactly what you want.
- Damaged or used merchandise after usage by the customer
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- Q:When and where can I see the tracking number?
A: The tracking number will give you only when the package is ready to be sent not before.We'll send you it through e-mail or we write in your account personal page so you can control the shipment on the FEDEX website:
www.fedex.com
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- Q: I need my order shipped to a totally different person, in another city or country is it possible ?
A: For an increased security, we usually do not accept online orders with a shipping address in a different city or country than where the card is issued.
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- Q: Are my details protected by privacy ?
A: For all the aspects not explicitly expressed from our informative one, are sent back to Italian law 675/96, that, please remember, is one of most restrictive of the world in matter of protection and treatment of the personal data.
Privacy it's a value that sunglassesfashion.com, Via Vallisneri 14, 42019 Scandiano (RE) Italy holder of the personal data treatment, (named as follows "Sunglassesfashion.com") recognizes and respects.
We want therefore inform you that the eventual recording of Its personal data will guarantee the full respect of requirement minimums of emergency demands from the law D.P.R. 318/99.
Before sending us your personal data read the informative relative to the use we will make of it, as the art. 10 of law 675/96 demands:
Your personal data will be conserved in the computer database or in the paper records of Sunglassesfashion.com (responsible of the treatment of your personal data), to give the execution to the services offered by this Web site.
We will not sell, or communicate your personal data to thirds party.
We inform you that in relation to your personal data you will be able to apply the previewed rights of the art. 13 L. 675/96 (that are: You know in every moment how your personal data is used, to dawn, to rectify, to cancel, to ask not to use your data) by writing to sunglassesfashion.com, Via Vallisneri 14 42019 Scandiano (RE) Italy
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- Q: What is UV protection ?
A: The sun emits ultraviolet radiation which is damaging to the eyes. Lenses with ultraviolet protection prevent that harmful radiation from touching your eyes. Polycarbonate, high index, polarized, and sun-sensitive lenses all automatically contain UV protection. Hard resin lenses need an additional coating to add UV protection. According to United States Federal law, all sunglasses sold in the United States must have UV protection. However, many low-priced sunglasses for sale through street vendors do not comply with this rule. Using tinted lenses without UV protection is extremely damaging to your eyes, because the dark tint causes your pupils to dilate and increases the surface area of your retina that can be damaged by the ultraviolet radiation.
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- Q: What are POLARIZED lenses ?
A:Polarized lenses are used in sunglasses to reduce glare from reflective surfaces such as the surface of water or the hood of a car. They accomplish this through a process called polarization, much like a venetian blind controls sunlight through a window. Sunlight itself is not polarized - light from the sun will either be absorbed or reflected horizontally, diagonally or vertically. The problem this causes lies in the horizontal reflectivity. Sunlight bouncing off a horizontal surface will strike the viewer's eyes at a similar angle. This means the glare from the surface of the water or the road or the car hood will be B. Polarized lenses have a laminated surface containing vertical stripes. These stripes only allow vertically-polarized light to enter the wearer's eyes. Glare is eliminated because the horizontally-polarized lightwaves cannot bypass the polarized filter.
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- Q: Which is the best shape for my face ?
A: visit our page FITTING GUIDE
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- Q:Do you sell wholesale?
A:Yes, If you are interested about wholesale contact us: INFO@ATELIER-OTTICO.IT
tell us brands and quantity you are interested for thanks
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- Q:Do you sell spare parts or replaceable lenses ?
A:Yes we sell spare parts or replaceble lenses only if you have already bought from us in the past.
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- Q: How can I pay ?
A: We accept the following kind of payement:
Credit Card: Banca Sella is responsable of the payements by credit cards made from our customers, the payement is 100% safe and your details are invisibles for us, only the bank see them.
For an increased security, we usually do not accept online orders with a shipping address in a different city or country than where the card is issued.
PayPal: The king of online payment. We strongly recommend this payment if you got it, both for your and our security.
Bank: (wire) You can send your payements to our bank account, after we have received your order we will send you our bank details by e-mail
Western Union: after your payement we send you our details by e-mail
Contrassegno: Italy only + 5,00 €
Poste pay: Italy only
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